Returns & Exchanges
At Ekster®, we stand by the quality of our gear and offer a 45-day return window for all products in their original condition. If you are not completely satisfied with your purchase, we make the exchange or refund process seamless and efficient.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to start the process.
Select Items and Reason
Choose the specific items you wish to return or exchange and provide a brief reason to help us improve.
Print and Attach Label
Download your prepaid shipping label, securely pack your items, and affix the label to the outside of the box.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing